FAQ

Why should I use Pulptech for a repair?
Your smartphone or device is precious to you. Pulptech technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 17,000 repairs to date, we are the trusted repair centre in Malta.

 

 
How long does a repair take?
We pride ourselves on an express repair service. Common devices can be repaired in-store within 30 minutes, whilst board repairs are between 2-3 days.


What should I do before handing over my device?
Whilst your device is in safe hands with us, it is always recommended that you back-up your device and reset back to the factory settings beforehand for security purposes.

 

 
Does my phone come with a warranty?
There is a 90-day warranty all replaced parts. Please check our terms and conditions for more details.


How long will my repair take?
On average, in-store repairs take 30 minutes!
To help reduce your wait time in the store why not book an appointment online.

 

 
How does the walk-in service work?
Our walk-in service allows you to have your phone repaired straight away! You can see the price and time required for each repair when you book on our website.


If I use Pulptech will this void my Manufacturer’s warranty?
Like most third-party repair services, the use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs!

 


I only have a small crack on my screen do I need a full-screen replacement?
Yes, we do a full-screen replacement regardless of the size of the crack in your screen and all our screen replacements come with a 90-day warranty!



 Are we an Apple authorised supplier?
Pulptech is the alternative repair service to Apple and it’s subsidiary suppliers. Although we have an apple certified technician within our team of technicians, we are considered as an express service that utilises the highest quality parts that are quality controlled.



Why does Pulptech ask for my PIN or ID before repair?
Providing your pin/passcode before the repair is completely up to you!
We advise everyone to provide this information as our technicians need to verify that the device is in full working order before you collect it!
They undergo a series of tests that include touch sensitivity and camera. At no time they would access your personal information or intrude on your privacy. You can view our privacy policy here.

 

 
Do Pulptech offer support after repair?
Yes! You can contact our customer service team here.
 
 
 
 

If this does not answer your questions? Please contact us!